Skynetiks
SKYNETIKSTechnologies

Support Plans & Pricing

Get faster, more dedicated help for your Google Workspace, Microsoft 365 and Zoho Mail accounts.

We keep every mailbox we manage covered for the emergencies that really matter — outages, lockouts, data loss and security incidents — completely free, for as long as you're with us.

For everything else — password resets, folder and email management, contact groups, organization policy setup and configuration checks — our support plans give you access to trained specialists who can get it done quickly, instead of waiting in a general queue. Pick a plan below to get faster, more dedicated help whenever you need it.

Standard

Included free with every mailbox

₹0/mailbox/month
Response time: 1-4 Hrs (Best Effort)
Support hours: Business hours
  • Full service outage support
  • Can't send or receive email
  • Account lockout recovery
  • Data loss recovery assistance
  • Active security breach / hacked account response
  • Unlimited password resets
  • Folder & email management
  • Contact groups setup & management
  • Organization policy configuration
  • Configuration checks & minor troubleshooting
  • Proactive account monitoring
  • Dedicated account manager
  • Bulk & complex migrations
  • Onboarding & staff training
  • Priority ticket queue

Need help with something else? Upgrade to Business or Premium for full support coverage.

Most Popular

Business

Fast, dedicated help for everyday requests

₹100
50% OFF
₹50/mailbox/month
Response time: 1–4 hrs
Support hours: Business hours
  • Full service outage support
  • Can't send or receive email
  • Account lockout recovery
  • Data loss recovery assistance
  • Active security breach / hacked account response
  • Unlimited password resets
  • Folder & email management
  • Contact groups setup & management
  • Organization policy configuration
  • Configuration checks & minor troubleshooting
  • Proactive account monitoring
  • Dedicated account manager
  • Bulk & complex migrations
  • Onboarding & staff training
  • Priority ticket queue

Premium

Hands-off, always-on coverage

₹200
50% OFF
₹100/mailbox/month
Response time: 1–4 hrs
Support hours: Business Hours
  • Full service outage support
  • Can't send or receive email
  • Account lockout recovery
  • Data loss recovery assistance
  • Active security breach / hacked account response
  • Unlimited password resets
  • Folder & email management
  • Contact groups setup & management
  • Organization policy configuration
  • Configuration checks & minor troubleshooting
  • Proactive account monitoring
  • Dedicated account manager
  • Bulk & complex migrations
  • Onboarding & staff training
  • Priority ticket queue

All prices are per mailbox, per month, billed monthly. No annual contracts or lock-in.

FAQs

Frequently Asked Questions

Everything you need to know about how our support plans work.

What counts as "mission-critical" on the free Standard plan?
Mission-critical issues are the ones that stop your business from communicating: a full service outage, being unable to send or receive email, being locked out of your account, data loss, or an active security breach/hacked account. These are always covered, even on the free Standard plan. Everyday requests — like password resets, folder or contact group management, organization policy setup, and configuration checks — need trained specialist time and are included in the Business and Premium plans.
How is mailbox count billed?
Support plans are billed per mailbox, per month, based on the number of active, licensed mailboxes on your Google Workspace, Microsoft 365 or Zoho Mail account. If you add or remove mailboxes, your bill is adjusted from the next billing cycle — you're never charged for mailboxes you don't have.
How do I upgrade or downgrade my plan?
Just reach out to our team or your account manager and let us know which plan you'd like to move to. Changes take effect from your next billing cycle, and there's no long-term contract or penalty for switching plans as your needs change.
Is the response time guaranteed?
Business and Premium plans come with defined response time targets (1–4 hrs). The Standard plan is best-effort, typically within 4 hours, since it's handled alongside paid-plan requests during business hours.
Is Standard support really free?
Yes. Every mailbox we manage gets free Standard support for mission-critical issues, for as long as you're with us — no credit card or sign-up required. You only pay if you want faster response times or help with day-to-day account management.

Not sure which plan is right for you?

Talk to our team and we'll help you pick the right level of support for your organization's mailboxes.